Good to know
Questions are always welcome.
A few clear answers before you hand over a lead, key or much-loved family member.
Do we meet before the first booking?
Yes. A relaxed meet-and-greet helps Rosie learn your pet’s routine, temperament, home setup and favourite things before care begins.
Can you care for a nervous pet?
Please explain what makes your pet feel safest. Rosie can allow extra time, keep introductions quiet and decide with you whether the service is a good fit.
Will I receive updates?
Photo updates are currently included in the draft service offering, with the timing agreed according to the length and type of booking.
How are house keys handled?
Key collection and return should be agreed at the meet-and-greet. Never include alarm codes or key-safe details in the website enquiry form.
Can you give medication?
Share full details when enquiring. Suitability depends on the medication, your pet’s cooperation and clear written instructions from you or your vet.
What should I provide for pet sitting?
Enough food, medication, leads or carriers, cleaning supplies, emergency contacts and written routine notes should be easy to find.
How should I prepare for grooming?
Tell Rosie about skin sensitivities, knots, medical conditions and handling worries in advance. Avoid changing products immediately before the appointment.
What happens in an emergency?
Emergency contacts and veterinary preferences should be agreed before care starts. Rosie would contact you as soon as it is safe to do so.
What is the cancellation policy?
The final cancellation terms have not been supplied yet. Rosie will confirm them clearly before accepting a booking.
Still wondering?
Ask Rosie directly—there is no silly question.